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Terms and Conditions

Sunshine Hostel Foz - KiteSurf and Yoga retreat FAQS:

Guests Behavior:

At Sunshine Hostel we try to give our best to keep things funny and friendly however, there are other guests in house so we’ll ask you to have manners and behave. After 23H we kindly ask our guests to be quiet in the bedroom or in living room. We have an outdoor space where you can be and play some music or be with other guests. We expect guests to be respectful to the other guests and respect house rules and our staff (you’ll be asked to leave premises with no refund if you don’t respect our rules). Your mama isn’t here so guests are expected to clean and return any kitchen items they use. Smoking is not allowed in our premises. 3 of 4 rooms of the house have balcony access so you’ll be able to smoke there. Any guest found smoking within the building will be asked to leave the hostel immediately without any refund. Anything that you break or damage you’ll have to pay it. A 50€ deposit or a Identification card will be asked for bike rental.

Bookings:

Guests can make a booking directly on our website, by phone or by e-mail. If you book by e-mail please don’t forget to include all the necessary details. Your booking will be confirmed within two business days (maximum). If in a hurry please give us a call. groups: minimum of 4 weeks advance notice prior to arrival. A confirmed name list must be sent by this date.

Hostel check-in Times:


Check in: You can proceed to your check-in between 16H - 22H. Check out: Till 11H * check-ins are not allowed after 22h unless you previously notice us either by phone or by e-mail. You’ll be charged in case of no show.

Terms of payments:

Individual policy: Sunshine Hostel Foz - Kitesurf and yoga retreat reserves the right to charge 50% deposit to secure all bookings. Remaining balance will be payable 14 days before the check-in. Group policy (10+): We reserve the right to charge a 50% deposit at time your book to have it confirmed. Full payment must be paid at maximum 4 weeks prior to arrival. If booked within 4 weeks of arrival, groups we’ll need a full payment at the booking time. If a payment is delayed, Sunshine hostel reserves the right to cancel the booking with no refund. We accept cash only. Activities packages: Remaining balance will be payable 14 days prior to arrival

Cancellations:

 Any cancellation or changes to any booking it must be made directly to us (even by phone or by e-mail). Canceling or modifying a booking (bed only) up to 4 days (96h) before date of arrival, no extra fee will be charged… -If cancelled in less than 14 days prior to arrival – the 50% deposit you paid is non-renfundable -If cancelled in less than 7 days prior to arrival or no show – you will have no refund --There are no refunds on any unused surf lessons, yoga, SUP, Kitesurf, windsurf, catamaran, optimist, canoeing or any other activity/service we might have to offer.

Groups:

-less than 6 weeks prior to arrival: 50% -less than 2 weeks prior to arrival: 100% If the group booking is for more then 5 days cancellation fees will be higher. -There are no refunds on any unused surf lessons, yoga, SUP, Kitesurf, windsurf, catamaran, optimist, canoeing or any other activity/service we might have to offer -earlier check-out date or late check-in date, there are no refund

Packages:

-If canceled after 4 weeks of arrival: 50% deposit is non-refundable, If canceled after 2 weeks of arrival: 100% of your payment will be charged

Personal belongings:

We have available for your guests a locker. However it’s guest responsibility to ensure that their personal belongings are secure at all time. Sunshine Hostel has no responsibility for loss, theft or damage to guests property.

PETS:

Pets are allowed at Sunshine Hostel property. However they must stay outside of the hostel. Yes, you’ll not be able to sleep with your dog, we’re sorry

Circumstances beyond our control:

We cannot accept any responsibility about any booking that can’t be fulfilled due to circumstances that we can’t control. Such events may include, but are not limited to, natural disaster, terrorist activities, war, strife, flight cancellations, act of god, weather conditions, closures of ferries, ariports and/ports, disease, epidemy, quarantine or any other event outside our control.

Children:

Due to the communal nature of hostel living, we are unable to accept families or groups with children under 12 years of age on the Dorms. However we are able to accommodate children when it’s for a youth company/camp (available only for full hostel bookings) Children must be supervised at all times. Please be aware that due to the self-catering nature of the accommodation, household cleaning products are accessible in the hostel kitchen and bathrooms.

Other:

Sunshine Hostel reserves the right to modify its rates for economic purposes, such as fluctuations in currency, inflation, or an increase in supplier costs. Any changes in rates will not affect bookings that have already been confirmed by Sunshine Hostel team. In the case, under exceptional circumstances, is unable to provide the guest with the agreed rooms on arrival, Sunshine Hostel will provide a room of equal or superior quality at no extra charge. This needs to have the agreement of the guest.

Address

Rua da Azenha nº8, 2500-450 Caldas da Rainha